- I have never bought a swimsuit without trying it, what is your advice?
There are a few different ways of approaching this – some people buy designers they know or have bought before so they know their size – some go to the store, try the designer on and then purchase online but most people usually don’t.
This is where our customer service team come in handy! If you email us at firstname.lastname@example.org you can ask for more specific details, give us your body measurements and we will give you a personalised answer plus extra images. We have a very low number of returns because we understand our designers products and sizes well. Don’t forget we also have a size guide per designer on the website AND we offer free returns so if it doesn’t fit and you want to return/exchange just send it back for free!
- How can you I buy a swimsuit as a gift?
Swimsuits make the best gifts! You have 2 choices here - either buy a gift voucher from us OR otherwise sneakily find your friends size / email us what you think his/her size might be from height, clothes size, cup size and we will be more than happy to help. Don’t forget we have an in house stylist so even sending us pictures of them can help us help you.
- What is the best way to pack a wet swimsuit in a suitcase?
Try to avoid this at all costs, but, as we all like a last minute swim on holiday when you purchase a swimsuit from MdM you get a complimentary swim bag with a zip fastening. Don’t wring your swimsuit, just lay it out somewhere warm, not in direct sunlight, and let it try as much as possible. Then last minute put it in your swimbag and pack it. Make sure you take it out as soon as home and soak it again – this time lay it flat to dry until completely dry. Fold away for your next holiday!
- What happens if I don’t ilke what I buy?
Easy – just don’t take the security tags off and let us know. We will arrange for a free pick up and return as long as it has not been worn or damaged. Either exchange it or ask for a full refund. It couldn’t be easier!
- What happens if i'm unsure on the sizes and measurements provided?
This is where our customer service team come in handy, if you email us at email@example.com you can ask for more specific measurements, give us your body measurements and we will give you a personalised answer plus extra images. We have a very low % of returns because we understand our designers prodcuts and sizes well. Don’t forget we also have a size guide per designer on the website AND we offer free returns so if it doesnt fit and you want to return/exchange just send it back for free!
- Why cant I see the items in my own currency?
If you look at the top of our website, to the left, it asks which currency you want to browse it. We offer Euros, USD, AED, BHD, and GBP.
- Where do I go to sign up to your newsletter
You have a few options here. Either click here (hyperlink) or click on the gold boxes down the side of our website which say ‘insider info sign up’ (check wording to website)
- I need advice on the items - who can I ask?
Us - we are here to help! Either use the live chat and speak directly or email us at firstname.lastname@example.org - we are always on hand to answer any of your questions.
- How can I know payment is secure
Gate2Play is a 3D secure system which is protected by VBV (Verfied by Visa) and MC (MasterCard) secure code.
Gate2Play is solely a channeling platform to online payment services. Once a customer opts to check-out and chooses the payment method they want to use, Gate2Play passes the order information on to the selected payment gateway and redirects the user to the payment’s webpage, where they can enter their card/account information. We do not store or transfer any customer related information to ensure optimal security.
Additionally, we offer 3-D Secure, an XML-based protocol developed by Visa in order to ensure security of online payments. It is an additional security layer for online credit and debit payments.
- can u mix and match bikinis, on a tide side should it be a bow or a knot, and for a 1 week holiday how many bikinis is good to take - 7?
Mixing and matching bikinis is always encouraged – if you aren’t feeling 100% sure of what goes with what then take a look at our designer Le Swim who offers reversible swimear, 2 in 1! Additionally, email our stylist at customerservice@ maisonmaillot.com and ask us to help. We will talk about beachwear all day long so never hesitate to contact us.
Regarding bow or knot tie sides – which ever your prefer. Some bow tie sides aren’t adjustable so do always check. If you like adjustable these two are your perfect look for a softer, slimmer hip line as well as just very practical.
The answer to your how many bikinis is too many bikinis for a 7 day holiday– well, we say never J