FREQUENTLY ASKED QUESTIONS


GENERAL QUESTIONS

How can I contact Maison du Maillot?

We are available on email at theteam@maisonmaillot.com or you can whatsapp us directly on: +973 3220 8586, or speak to us on live chat via the website.

Our business hours are Saturday – Thursday, 8am – 8pm (GMT+3). We are shut on public holidays. However, we endeavour to answer any of your questions in a few short hours. If you would like to know exactly what time it is in Bahrain at the moment, please click here.

 

How do I find the right size?

Sizing varies considerably depending on the style we stock. So to help you choose the best size, you'll find the following information on every product page:

A link to the designers personal 'size guide ' to help you understand the specific designers measurements

In the item descriptions you can also read further 'size and fit' information on how the item fits; whether the item runs true to size, or smaller/larger.

You can also talk to us in live chat, we know all our products and can advise as best.

Don't forget you have 21 days to exchange the item. See our Returns section for more information.

 

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential.

Maison du Maillot do not store customer credit card details.

Please note that Maison du Maillot may use your contact details to inform you of the latest arrivals and special offers. If you would prefer not to receive these updates, please email theteam@maisonmaillot.com

 

I’ve forgotten my password – what should I do?

Please click on ‘forgot your password’ under the SIGN IN button. A link to reset your password shall be sent to you.

 

Can I change or amend my order once it has been placed?

Once your order has been placed it can only be amended if the items have not left our facility. Please email theteam@maisonmaillot.com with your order number to make any amendments.

 

Can I change my shipping address once the item has shipped?

Unfortunately we are unable to redirect orders once your items have been dispatched. However, DHL do send you a link to check when you would like delivery and where to leave your item if not home. You can change your address here. Check out: https://delivery.dhl.com/

 

The item I want is out of stock

All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

If the product you want to buy is out of stock, please click on OUT OF STOCK button under the product. you will be emailed as soon as the item is back in stock.

MAKING PAYMENT

What are the payment methods accepted by Maison du Maillot?

Payment can be made using the following methods:

  • Visa;
  • MasterCard;
  • Paypal;
  • Paypal Invoice: takes all card types, including American Express - please email for more information
  • Bank Transfer
  • Benefit Pay

 

How much duties and taxes will I have to pay?

Import duty and tax costs will be invoiced to you directly by the customs in your own country.

If you would like to know the approximate amount of the import tax and duty for your particular purchase, please contact customer service by emailing theteam@maisonmaillot.com

 

How secure are my credit card details?

At Maison du Maillot we take the essential precaution to make our site secure.

All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple and reliable, Maison du Maillot uses the Secure Socket Layer (SSL) technology.

 

How can I choose the currency I pay in?

Please see the top right hand corner on the web page. This dropdown feature allows you to pick the currency of your choice, however you are always billed in USD ($). Rates depend on your personal bank account rates.

PLACING AN ORDER

Do I need to set up an account to place my order?

No. However, by creating an account with Maison du Maillot you will be able to enjoy the following benefits:

- Store multiple items in your wish list

- Send your wish list to friends

- Save your address details so you can shop even faster next time


- Manage your account details, address book and email preferences

Your details are kept securely by Maison du Maillot, and we will not share this information with anyone.

 

How do I make a purchase?

Shopping on MaisonMaillot.com is easy:

- Use the MENU BAR to help you find what you are looking for

- You can also shop by browsing our DESIGNERS section
- Once you have found an item, select your size and click on the 'ADD TO BAG' button underneath each item.
- Review the items in your shopping bag by clicking the MY BAG image at the top of the page.

- Click on PLACE ORDER to complete your order.

 

How do I buy a Maison du Maillot gift voucher?

Please see the link ‘GIFT CARD’ at the bottom of our page. For any further enquiries please contact +973 3220 8586 or email us at theteam@maisonmaillot.com.

 

How do I use my gift voucher or promotional code?

Place all the products you wish to purchase in in your basket.

At checkout you will see a DISCOUNT CODE box - enter your voucher code here.

 

Can I send an item as a gift?

All the items displayed on the website may be sent as a gift.

When purchasing an item(s) please leave us a message in the Special instructions box when viewing your CART.

We can also arrange for a gift card to be written with your personalised message.

SHIPPING

Which countries do Maison du Maillot ship to?

We ship to ALL countries. No one is left out.

 

How much does it cost?

You have a choice between:

      1 - Free Shipping: DHL

      2 - Paid for: DHL Express

Both are secure and signed for on delivery

 

How long does delivery take?

Estimated delivery times are:

 

*ALL ABOVE CAN BE DELAYED BY CUSTOMS, HOWEVER THIS RARELY HAPPENS

**ORDER BY 4 PM BAHRAIN TIME (+3 GMT) FOR THE ABOVE TIMINGS TO APPLY

 

How can I track my order?

Once your order is placed you will receive a tracking order. Or just go here: maisonmaillot.aftership.com

RETURNS

How much does a return cost and how do I return (or exchange) an item? 

Returns and Exchanges are free of charge.

 

When do I need to tell you by?

If you wish to return goods to us you must tell us within 21 days from the date of your order.

 

How do I tell you I want to return my goods?

You can inform us of a return request by either 1 of 2 ways:

1 - You can email us at returns@maisonmaillot.com and we will provide you with further details

OR

2 - Request online via: https://maisonmaillot.com/a/returns

 

What happens next?

We send over DHL paperwork and a scheduled collection time (which you can change). All you do is hand over your paper to DHL and it's done!

 

Anything of else to note?

If you change your mind, don't like the item, whatever the reason - you may return your item for a full refund. However, all items must be returned unused, with all garment tags and hygiene stickers attached and in their original condition. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.

Items which cannot be returned are: Basket and Candles - unless damaged in shipment to you.

You may keep the packaging box if you so wish - please pack the items carefully so there is no damage occurs during shipment to ruin any chances of a full refund.  

We will notify you when the items have been received and the refund is being processed. A full refund on the item is granted - if shipping was paid for shipping charges will not be refunded.

Please read our Terms & Conditions for further information or contact us if you have any questions.

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