• What does pre-ordering mean?

    Get early access to next season’s most-coveted collections, securing the must-have items everyone is talking about before they sell out. Once your order is placed, we will deliver it to you as soon as it’s available.


    How do I pre-order?

    Look for items marked ‘PRE-ORDER’ and simply add the styles you love to your Shopping Bag and proceed to Checkout as usual.


  • When will my pre-order arrive?

    Once you have secured your item, we will ship it to you as soon as it becomes available. As soon as your pre-ordered piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it.

    If you have any queries about the delivery window for a specific product, please contact Customer Care team for assistance on +973 3220 8586 or email us at theteam@maisonmaillot.com.



  • Can I change the size of my pre-order?

    If you need to make any changes to the size of your pre-order, please contact us within 21 days of placing your order. After this time, we won’t be able to make any changes.


    Can I cancel a pre-order?

    If you change your mind, please contact Customer Care who can cancel your order for you or submit a returns request via our RETURNS page.


    Can pre-ordered items be returned?

    If your purchase isn’t quite right, you can return or exchange your pre-order within 14 days of delivery of item, for pre-ordered items.

  • Simply sign in to your account to request a return or contact our Customer Care team for assistance on +973 3220 8586 or email us at returns@maisonmaillot.com.

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