1. How much does a return cost and how do I return (or exchange) an item?
Returns and exchanges are free of charge.
2. When do I need to tell you by?
If you wish to return goods to us you must tell us within 21 days from the date of order
3. How do I tell you I want to return my goods?
You can inform us of a return request by either 1 of 2 ways:
1 - You can email us at firstname.lastname@example.org and we will provide you with further details
2 - Request online via: https://maisonmaillot.com/a/returns
4. What happens next?
We send over DHL paperwork and a scheduled collection time (which you can change). DHL will collect from your home, work or an alternative address. All you do is hand over your paper to DHL and it's done.
5. Anything of else to note?
If you change your mind, don't like the item, whatever the reason - you may return your item for a full refund. However, all items must be returned unused, with all garment tags and hygiene stickers attached and in their original condition. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.
You may keep the packaging box if you so wish - please pack the items carefully so there is no damage occurs during shipment to ruin any chances of a full refund.
We will notify you when the items have been received and the refund is being processed. A full refund on the item is granted - if shipping was paid for shipping charges will not be refunded.
Please read our Terms & Conditions for further information or contact us if you have any questions.